DigiNovo for Banking

DigiNovo’s real-time remote video converts banking consultants into multichannel consultants. Whether it’s loan pre-approvals or private banking, your clients can enjoy the same level of customer service and security from anywhere.

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Clients

Use cases

Account opening

Simplify the account opening process by offering a seamless digital onboarding experience for customers. With DigiNovo, you can guide clients through the process in real-time, answering any questions and exchanging the necessary documents, all from the comfort of their home.

Loan pre-approvals

Streamline load pre-approvals in a secure and efficient manner. DigiNovo will connect online prospects to the right bank consultants who can guide them through the process, explain loan terms and conditions, and provide a personalized experience that helps build trust and increase conversion rates.

Private banking

Provide a premium experience for your high-value clients with personalized meeting spaces created by your private bankers. You can easily invite additional bank experts to ensure unparalleled service inside a secure online environment whose layout reflects your corporate identity.

Benefits

phygital-branch

Create a phygital branch

Enhance your bank's customer experience by turning your consultants into multichannel consultants, serving both physical and online clients. Real-time video, audio, and chat options enable personalized attention to website leads, boosting online conversion rates.

Serve your clients on any device and anywhere

DigiNovo enables face-to-face service without geographical barriers. Clients can reach out to you through their preferred devices, without the need for downloading any application, making it an effortless experience.

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Control the quality of client interactions

Unlike in-person meetings, video calls through DigiNovo are recorded and can be accessed for quality control at all times. Your clients receive a satisfaction survey immediately after the session, resulting in higher response rates.

Data security you can rely on

With DigiNovo's end-to-end encryption, all sessions between your employees and clients are fully protected, ensuring that no third party can intercept them. In addition, all call recordings and artifacts, including exchanged documents, are stored only on the bank's secure servers, guaranteeing compliance with data regulations.

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Reduce risk and improve compliance

Minimize identity theft-related risks with the aid of session recordings. Additionally, use them to avoid disputes about misleading product presentations and contract signings.

Business outcomes

Improved online conversion rates

Increased customer satisfaction

More upselling opportunities

retention

Better customer retention

Easy to set up and manage

DigiNovo is a cloud-based application, so it requires minimal involvement from your IT specialists. They won't need to install anything on individual machines, and our centralized maintenance and support will keep the service online. DigiNovo is also highly flexible and compatible with your existing hardware, so you won't have to make any additional infrastructure investments.

Getting DigiNovo up and running is done in four simple steps

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You provide us the address to host the DigiNovo service together with your brand assets.

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We create a DigiNovo environment for your business.

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You provide us with your preferred corporate storage location, and we help you set it up.

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You set up admin and agent roles, and you’re ready to connect with your customers like never before!

Book a demo today

Ready to elevate your banking experience? Book a demo today and see how DigiNovo can help transform your business.

Book a demo