Create a phygital branch
Enhance your bank's customer experience by turning your consultants into multichannel consultants, serving both physical and online clients. Real-time video, audio, and chat options enable personalized attention to website leads, boosting online conversion rates.
Serve your clients on any device and anywhere
DigiNovo enables face-to-face service without geographical barriers. Clients can reach out to you through their preferred devices, without the need for downloading any application, making it an effortless experience.
Control the quality of client interactions
Unlike in-person meetings, video calls through DigiNovo are recorded and can be accessed for quality control at all times. Your clients receive a satisfaction survey immediately after the session, resulting in higher response rates.
Data security you can rely on
With DigiNovo's end-to-end encryption, all sessions between your employees and clients are fully protected, ensuring that no third party can intercept them. In addition, all call recordings and artifacts, including exchanged documents, are stored only on the bank's secure servers, guaranteeing compliance with data regulations.
Reduce risk and improve compliance
Minimize identity theft-related risks with the aid of session recordings. Additionally, use them to avoid disputes about misleading product presentations and contract signings.
Easy to set up and manage
DigiNovo is a cloud-based application, so it requires minimal involvement from your IT specialists. They won't need to install anything on individual machines, and our centralized maintenance and support will keep the service online. DigiNovo is also highly flexible and compatible with your existing hardware, so you won't have to make any additional infrastructure investments.
Getting DigiNovo up and running is done in four simple steps
You provide us the address to host the DigiNovo service together with your brand assets.
We create a DigiNovo environment for your business.
You provide us with your preferred corporate storage location, and we help you set it up.
You set up admin and agent roles, and you’re ready to connect with your customers like never before!
Book a demo today
Ready to elevate your banking experience? Book a demo today and see how DigiNovo can help transform your business.