DigiNovo for Insurance

DigiNovo’s real-time remote video expands opportunities for customer acquisition and reduces fraud in claim management. Insurance events can be handled timely and cost-efficiently by converting clients into field operators.

Book a demo today

Use cases

Claims management

DigiNovo turns clients into remote adjusters with a simple click on a link on their mobile device. By getting a feed from the client camera and navigating them with the on-screen pointer, insurers get a cost-effective virtual workforce that can reduce client waiting times, lower overhead costs, and improve customer satisfaction.

New client acquisition

Insurers can significantly reduce the cost and time to serve clients who operate abroad. The solution eliminates the need for in-person presence, making it possible for a company to insure a new property remotely and utilize it faster.

Key account management

Servicing clients with large fleets can be a costly and lengthy process. With DigiNovo insuring and managing the claims of KA’s can be streamlined from a central location without sacrificing quality.

Benefits

Control the quality of client interactions

Video calls through DigiNovo are recorded and can be accessed for quality control at all times. Clients receive a satisfaction survey immediately after the session, resulting in higher response rates.

Reduce the risk of fraud

By using real-time video and looking through the eyes of the client at the time of the insurance event, your claims agents can easily analyze the environment of the event and capture all the necessary information for the claim registration, including high quality video and snapshots.

Data security you can rely on

With DigiNovo's end-to-end encryption, all sessions between agents and clients are fully protected, ensuring that no third party can intercept them. In addition, all call recordings and artifacts, including any exchanged documents, are stored only on the insurer’s secure servers, guaranteeing compliance with data regulations.

Easy to set up and manage

DigiNovo is a cloud-based application, so it requires minimal involvement from your IT specialists. You won't need to install anything on individual machines, and our centralized maintenance and support services take care of everything. DigiNovo is also highly flexible and compatible with your existing hardware, so you won't have to make any additional infrastructure investments.

Business outcomes

Improved customer satisfaction

Reduced cases of fraud

Reduced operational costs

Improved profits

Easy to set up and manage

DigiNovo is a cloud-based application, so it requires minimal involvement from your IT specialists. They won't need to install anything on individual machines, and our centralized maintenance and support will keep the service online. DigiNovo is also highly flexible and compatible with your existing hardware, so you won't have to make any additional infrastructure investments.

Getting DigiNovo up and running is done in four simple steps

You provide us the address to host the DigiNovo service together with your brand assets.

We create a DigiNovo environment for your business.

You provide us with your preferred corporate storage location, and we help you set it up.

You set up admin and agent roles, and you’re ready to connect with your customers like never before!

Book a demo today

Book a demo today to experience the benefits of DigiNovo and learn how it can transform your insurance business.