DigiNovo for Customer Service

Create a convenient and interactive customer service experience to your clients, and boost their engagement.

Features

Real-time Video Platform

Connect with your clients via HD uncompressed video, audio and chat, and exchange documents securely in a customizable interface that reflects your brand identity.

Next Level Personalization

Provide a premium experience for select clients with by inviting them to personal meeting spaces created by your employees. Easily host additional experts to ensure unparalleled service inside a secure online environment.

Cloud-first

DigiNovo is a browser-based solution, enabling clients to connect to your company reps on any device without the need to download additional applications. Similarly, your agents only need an internet browser on their machine to use the service.

Campaign Link Generator

Take your outbound marketing campaigns to the next level. Generate personal call links for existing clients and send them via the company’s SMS gateway.

Data Security

DigiNovo's end-to-end encrypted connection ensures no third party can intercept video calls. All call recordings and artifacts are stored only on the company’s secure servers, guaranteeing compliance with data regulations.

IVR Integration

Upgrade the experience of IVR system callers with the option for a live video conference. Send private conference links to their mobile phones with the click of a button.

Call Reporting

Track essential call metrics, including call duration, waiting time, customer satisfaction and others. Data is easily exportable in CSV format for analysis. Additional call artifacts, including video recordings (.webm format), chats (.txt format), and files shared, are recorded and stored on the company premises.

CRM Integration

Record video sessions and interactions and link them to account IDs via CRM system integration. Custom specifications are implemented to meet requirements.

Omnichannel Agents

Convert your physical agents to omnichannel agents and improve their utilization. Group them by teams, expertise, working hours or campaign. Set up smart call routing algorithms to make sure their workload is balanced.

Easy to set up and manage

DigiNovo is a cloud-based application, so it requires minimal involvement from your IT specialists. They won't need to install anything on individual machines, and our centralized maintenance and support will keep the service online. DigiNovo is also highly flexible and compatible with your existing hardware, so you won't have to make any additional infrastructure investments.

Getting DigiNovo up and running is done in four simple steps

You provide us the address to host the DigiNovo service together with your brand assets.

We create a DigiNovo environment for your business.

You provide us with your preferred corporate storage location, and we help you set it up.

You set up admin and agent roles, and you’re ready to connect with your customers like never before!

Book a demo today

Sound good? There’s even more to DigiNovo – schedule a demo call and we’ll be happy to discuss how you can take your customer service to the next level.

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