DigiNovo for Telecoms

DigiNovo connects you with online prospects and clients in real-time to provide them best-in-class customer service. DigiNovo’s remote video solution eliminates the need for in-person presence and while retaining the human touch.

Book a demo today

Use cases

Online commerce

DigiNovo enables you to create a seamless omnichannel experience for consumers, bridging the gap between the physical and digital store. By incorporating real-time video into the online shopping experience, you can offer clients the benefits of both worlds and create a phygital store that is more engaging and personalized.

Tech support

DigiNovo turns your clients into remote technicians with a simple click on a link on their mobile device. By getting a feed from the client camera and navigating them with the on-screen pointer, you can get a cost-effective virtual workforce that can self-service the installation of new devices or maintenance of existing. In this way, tech team waiting times are reduced, overhead costs lowered, and client satisfaction improved.

Field service

DigiNovo boosts field technicians’ productivity and speed up their delivery of infrastructure projects. By connecting them to remote specialists via interactive video in real-time, resolution times and first time fix rates can be improved while lowering associated costs.

Benefits

store-consultant

Store consultant 2.0

With DigiNovo, store consultants can become multichannel consultants, providing personalized service to online consumers, thus closing sales more effectively. This transformation will improve their utilization and maximize your investment in physical stores and staff.

Control the quality of client interactions

Unlike in-person consultations, video calls through DigiNovo are recorded and can be accessed for quality control at all times. Consumers receive a satisfaction survey immediately after the session, resulting in higher response rates.

satisfaction-survey
product-presentations

Curate immersive product presentations

DigiNovo allows you to create immersive product presentations that involve multiple branded assets like static images, marketing video, and real-time demo. By curating these interactive product experiences, you can better turn prospects into conversions, improving engagement and loyalty.

Data security you can rely on

With DigiNovo's end-to-end encryption, all sessions between consultants/support agents and clients are fully protected, ensuring that no third party can intercept them. In addition, all call recordings and artifacts, including exchanged documents, are stored only on the telecom’s secure servers, guaranteeing compliance with data regulations.

data_security

Business outcomes

Improved online conversion rates

More upselling opportunities

Reduced operational costs

Increased customer satisfaction

Easy to set up and manage

DigiNovo is a cloud-based application, so it requires minimal involvement from your IT specialists. They won't need to install anything on individual machines, and our centralized maintenance and support will keep the service online. DigiNovo is also highly flexible and compatible with your existing hardware, so you won't have to make any additional infrastructure investments.

Getting DigiNovo up and running is done in four simple steps

1-n

You provide us the address to host the DigiNovo service together with your brand assets.

2-n

We create a DigiNovo environment for your business.

3-n

You provide us with your preferred corporate storage location, and we help you set it up.

4-n

You set up admin and agent roles, and you’re ready to connect with your customers like never before!

Book a demo today

Book a demo and start creating next-level experiences for your clients today.

Book a demo