DigiNovo for Customer Support

Provide timely and efficient support via real-time video, and improve customer satisfaction.

Features

Real-time Video Platform

Connect with customers via HD uncompressed video, audio and chat, and exchange documents securely in a customizable interface that reflects your brand identity.

IVR Integration

Upgrade the experience of IVR system callers with the option for a live video conference. Send private conference links to their mobile phones with the click of a button.

Cloud-first

DigiNovo is a browser-based solution, enabling clients to connect to your support team on any device without additional application downloads. Similarly, your agents only need an internet browser on their machine to use the service.

CRM Integration

Record video sessions and interactions and link them to account IDs via CRM system integration. Custom specifications are implemented to meet requirements.

Call Reporting

Track essential call metrics, including call duration, waiting time, customer satisfaction and others. Data is easily exportable in CSV format for analysis. Additional call artifacts, including video recordings (.webm format), chats (.txt format), and files shared, are recorded and stored on the company premises.

Three-party Call

Easily host additional subject-matter experts to ensure unparalleled service inside a secure online environment.

Data Security

DigiNovo's end-to-end encrypted connection ensures no third party can intercept video calls. All call recordings and artifacts are stored only on the company’s secure servers, guaranteeing compliance with data regulations.

Remote Navigation

Convert clients into remote technicians via their mobile device. Navigate them with an AR on-screen pointer, use their phone torch to get clearer picture and grab snapshots in real-time for the support case.

Easy to set up and manage

DigiNovo is a cloud-based application, so it requires minimal involvement from your IT specialists. They won't need to install anything on individual machines, and our centralized maintenance and support will keep the service online. DigiNovo is also highly flexible and compatible with your existing hardware, so you won't have to make any additional infrastructure investments.

Getting DigiNovo up and running is done in four simple steps

You provide us the address to host the DigiNovo service together with your brand assets.

We create a DigiNovo environment for your business.

You provide us with your preferred corporate storage location, and we help you set it up.

You set up admin and agent roles, and you’re ready to connect with your customers like never before!

Book a demo today

There are more tools under the hood of DigiNovo to help you provide world-class support. Book a demo, and we’ll be happy to take you through all of them.

Schedule demo