Navigating the Future of Banking: A Conversation on Phygital Innovation with Alexander Tzonev
In an era where technology continuously reshapes everyday life, the banking sector stands at a …
Blog Posts
The Roles of AI and Humans in the Future of Telecom Customer Service: Interview with Evgeniy Galabov
In a detailed exploration of the telecommunications industry’s future, Evgeniy Galabov, co-founder of IRZ Solutions, …
How to Succeed with Phygital Banking in CEE
Want to Learn How to Improve Customer Experience in Banking? Check our in-depth whitepaper drawing …
The Future of Customer Service and the Role of Real-Time Video Support
The digital transformation has rewritten the playbook for customer engagement, with consumers now expecting an …
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The Introductory Guide to Omnichannel Sales and Customer Service
In today’s rapidly evolving sales landscape, the concept of “Omnichannel” has become increasingly significant. According …
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Blurring Boundaries: Embracing the Phygital Era in Retail and Beyond
According to research, 51% of consumers research online and then go to the store to …
Blurring Boundaries: Embracing the Phygital Era in Retail and Beyond Read More »
The future of sales: Human or AI-generated salespeople?
In IRZ Solutions we believe that the future of sales is likely to involve a …
The future of sales: Human or AI-generated salespeople? Read More »
Improving Customer Experience in the Digital Age
The digital transformation journey has reshaped the way businesses interact with their customers. In the …
Improving Customer Experience in the Digital Age Read More »